Compare Hospital Patient Experience

Black River Memorial Hospital vs. Mayo Clinic Hlth System Franciscan Med Ctr

Patient Experience Comparison

Learn and compare hospital patient experience at Black River Memorial Hospital in Black River Falls, Wisconsin and Mayo Clinic Hlth System Franciscan Med Ctr in La Crosse, Wisconsin

Quality Measure	Black River Memorial Hospital 711 W ADAMS ST BLACK RIVER FALLS, WI	Mayo Clinic Hlth System Franciscan Med Ctr 700 WEST AVENUE SOUTH LA CROSSE, WI
Summary Star Rating Summary Star Rating Summary star rating	Excellent	Good
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Excellent	Good
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Excellent	Good
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Excellent	Good
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Good
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Excellent	Good
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Good	Average
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Good	Fair
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Excellent	Good
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Good
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Excellent	Good
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Good
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.