Compare Hospital Patient Experience

Bon Secours Richmond Community Hospital vs. John Randolph Medical Center

Patient Experience Comparison

Learn and compare hospital patient experience at Bon Secours Richmond Community Hospital in Richmond, Virginia and John Randolph Medical Center in Hopewell, Virginia

Quality Measure	Bon Secours Richmond Community Hospital 1500 N. 28TH STREET RICHMOND, VA	John Randolph Medical Center 411 WEST RANDOLPH ROAD HOPEWELL, VA
Summary Star Rating Summary Star Rating Summary star rating	Average	Fair
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Good	Fair
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Average	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Good	Fair
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Average
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Excellent	Average
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Average
Care Transition Rating Care Transition Rating Care transition - star rating	Fair	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Average	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Fair	Fair
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.