Compare Hospital Patient Experience

Carolinas Healthcare System Cleveland vs. Mary Black Health System Gaffney

Patient Experience Comparison

Learn and compare hospital patient experience at Carolinas Healthcare System Cleveland in Shelby, North Carolina and Mary Black Health System Gaffney in Gaffney, South Carolina

Quality Measure	Carolinas Healthcare System Cleveland 201 E GROVER ST SHELBY, NC	Mary Black Health System Gaffney 1530 N LIMESTONE ST GAFFNEY, SC
Summary Star Rating Summary Star Rating Summary star rating	Good	Poor
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Good	Poor
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Good	Fair
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Good	Poor
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Poor
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Poor
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Good	Average
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Average	Poor
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Poor
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Good	Poor
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Average	Poor
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.