Compare Hospital Patient Experience

Centura Health-penrose St Francis Health Services vs. University Colo Health Memorial Hospital Central

Patient Experience Comparison

Learn and compare hospital patient experience at Centura Health-penrose St Francis Health Services in Colorado Springs, Colorado and University Colo Health Memorial Hospital Central in Colorado Springs, Colorado

Quality Measure	Centura Health-penrose St Francis Health Services 2222 N NEVADA AVE COLORADO SPRINGS, CO	University Colo Health Memorial Hospital Central 1400 E BOULDER ST COLORADO SPRINGS, CO
Summary Star Rating Summary Star Rating Summary star rating	Average	Fair
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Fair
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Average	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Average	Average
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Fair
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Average
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Good	Fair
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Average
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Good	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Average
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.