Compare Hospital Patient Experience

Citizens Memorial Hospital vs. Mercy Hospital Lebanon

Patient Experience Comparison

Learn and compare hospital patient experience at Citizens Memorial Hospital in Bolivar, Missouri and Mercy Hospital Lebanon in Lebanon, Missouri

Quality Measure	Citizens Memorial Hospital 1500 N OAKLAND BOLIVAR, MO	Mercy Hospital Lebanon 100 HOSPITAL DRIVE LEBANON, MO
Summary Star Rating Summary Star Rating Summary star rating	Average	Average
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Average
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Average
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Average	Average
Pain Management Rating Pain Management Rating Pain management - star rating	Fair	Average
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Average
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Good
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Average	Average
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Good
Care Transition Rating Care Transition Rating Care transition - star rating	Average	Average
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Average	Average
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Average	Average
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.