Compare Hospital Patient Experience

Contra Costa Regional Medical Center vs. Highland Hospital

Patient Experience Comparison

Learn and compare hospital patient experience at Contra Costa Regional Medical Center in Martinez, California and Highland Hospital in Oakland, California

Quality Measure	Contra Costa Regional Medical Center 2500 ALHAMBRA AVE MARTINEZ, CA	Highland Hospital 1411 E 31ST STREET OAKLAND, CA
Summary Star Rating Summary Star Rating Summary star rating	Fair	Fair
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Fair	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Average
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Poor	Poor
Pain Management Rating Pain Management Rating Pain management - star rating	Fair	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Poor
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Fair	Poor
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Poor	Poor
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Average
Care Transition Rating Care Transition Rating Care transition - star rating	Poor	Poor
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Fair	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Fair	Fair
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.