Compare Hospital Patient Experience

Copper Basin Medical Center vs. Tennova Healthcare-cleveland

Patient Experience Comparison

Learn and compare hospital patient experience at Copper Basin Medical Center in Copperhill, Tennessee and Tennova Healthcare-cleveland in Cleveland, Tennessee

Quality Measure	Copper Basin Medical Center HIGHWAY 68 COPPERHILL, TN	Tennova Healthcare-cleveland 2305 CHAMBLISS AVE NW CLEVELAND, TN
Summary Star Rating Summary Star Rating Summary star rating	Good	Average
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Excellent	Average
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Excellent	Average
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Good	Average
Pain Management Rating Pain Management Rating Pain management - star rating	Excellent	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Good	Fair
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Fair
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Excellent	Good
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Average
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Excellent	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Fair
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.