Compare Hospital Patient Experience

Hillcrest Baptist Medical Center vs. Providence Health Center

Patient Experience Comparison

Learn and compare hospital patient experience at Hillcrest Baptist Medical Center in Waco, Texas and Providence Health Center in Waco, Texas

Quality Measure	Hillcrest Baptist Medical Center 100 HILLCREST MEDICAL BLVD WACO, TX	Providence Health Center 6901 MEDICAL PARKWAY WACO, TX
Summary Star Rating Summary Star Rating Summary star rating	Average	Average
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Average
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Good
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Fair	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Average	Good
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Average
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Fair
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Good	Good
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Average	Good
Care Transition Rating Care Transition Rating Care transition - star rating	Average	Average
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Average	Good
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Average	Good
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.