Compare Hospital Patient Experience

John Muir Medical Center - Concord Campus vs. Contra Costa Regional Medical Center

Patient Experience Comparison

Learn and compare hospital patient experience at John Muir Medical Center - Concord Campus in Concord, California and Contra Costa Regional Medical Center in Martinez, California

Quality Measure	John Muir Medical Center - Concord Campus 2540 EAST ST CONCORD, CA	Contra Costa Regional Medical Center 2500 ALHAMBRA AVE MARTINEZ, CA
Summary Star Rating Summary Star Rating Summary star rating	Average	Fair
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Average
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Good	Poor
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Fair	Average
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Fair
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Fair	Poor
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Average	Good
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Poor
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Good	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Fair
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.