Compare Hospital Patient Experience

Mckenzie-willamette Medical Center vs. Sacred Heart Medical Center - Riverbend

Patient Experience Comparison

Learn and compare hospital patient experience at Mckenzie-willamette Medical Center in Springfield, Oregon and Sacred Heart Medical Center - Riverbend in Springfield, Oregon

Quality Measure	Mckenzie-willamette Medical Center 1460 G STREET SPRINGFIELD, OR	Sacred Heart Medical Center - Riverbend 3333 RIVERBEND DRIVE SPRINGFIELD, OR
Summary Star Rating Summary Star Rating Summary star rating	Average	Average
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Fair
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Average	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Average
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Fair
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Fair
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Fair	Average
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Good
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Average	Average
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Average
	View Details	View Details

The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.