Compare Hospital Patient Experience

Northern Navajo Medical Center vs. San Juan Regional Medical Center

Patient Experience Comparison

Learn and compare hospital patient experience at Northern Navajo Medical Center in Shiprock, New Mexico and San Juan Regional Medical Center in Farmington, New Mexico

Quality Measure	Northern Navajo Medical Center US HWY 491 NORTH SHIPROCK, NM	San Juan Regional Medical Center 801 WEST MAPLE STREET FARMINGTON, NM
Summary Star Rating Summary Star Rating Summary star rating	Fair	Fair
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Fair	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Fair	Fair
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Fair	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Fair	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Average
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Poor	Fair
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Fair	Fair
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Average	Average
Care Transition Rating Care Transition Rating Care transition - star rating	Poor	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Poor	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Fair	Average
	View Details	View Details

The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.