Compare Hospital Patient Experience

Providence Holy Family Hospital vs. Northwest Specialty Hospital

Patient Experience Comparison

Learn and compare hospital patient experience at Providence Holy Family Hospital in Spokane, Washington and Northwest Specialty Hospital in Post Falls, Idaho

Quality Measure	Providence Holy Family Hospital 5633 NORTH LIDGERWOOD SPOKANE, WA	Northwest Specialty Hospital 1593 EAST POLSTON AVENUE POST FALLS, ID
Summary Star Rating Summary Star Rating Summary star rating	Average	Excellent
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Average	Excellent
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Fair	Excellent
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Average	Excellent
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Excellent
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Fair	Excellent
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Good
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Average	Excellent
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Average	Excellent
Care Transition Rating Care Transition Rating Care transition - star rating	Average	Excellent
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Average	Excellent
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Excellent
	View Details	View Details

The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.