Compare Hospital Patient Experience

Saint Michael's Medical Center, Inc vs. Hackensack-umc Mountainside

Patient Experience Comparison

Learn and compare hospital patient experience at Saint Michael's Medical Center, Inc in Newark, New Jersey and Hackensack-umc Mountainside in Montclair, New Jersey

Quality Measure	Saint Michael's Medical Center, Inc 111 CENTRAL AVENUE NEWARK, NJ	Hackensack-umc Mountainside BAY AND HIGHLAND AVE MONTCLAIR, NJ
Summary Star Rating Summary Star Rating Summary star rating	Fair	Average
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Fair	Average
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Fair	Good
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Poor	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Fair	Average
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Poor	Fair
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Average
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Poor	Fair
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Poor	Fair
Care Transition Rating Care Transition Rating Care transition - star rating	Fair	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Fair	Average
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Fair	Average
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.