Compare Hospital Patient Experience

Clinton Hospital Association vs. Umass Memorial Medical Center Inc

Patient Experience Comparison

Learn and compare hospital patient experience at Clinton Hospital Association in Clinton, Massachusetts and Umass Memorial Medical Center Inc in Worcester, Massachusetts

Quality Measure	Clinton Hospital Association 201 HIGHLAND STREET CLINTON, MA	Umass Memorial Medical Center Inc 55 LAKE AVENUE NORTH WORCESTER, MA
Summary Star Rating Summary Star Rating Summary star rating	Good	Fair
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Excellent	Fair
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Average	Fair
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Excellent	Fair
Pain Management Rating Pain Management Rating Pain management - star rating	Excellent	Fair
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Good	Fair
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Good	Average
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Good	Poor
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Average
Care Transition Rating Care Transition Rating Care transition - star rating	Good	Fair
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Good	Fair
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Good	Average
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.