Compare Hospital Patient Experience

Lower Umpqua Hospital District vs. Mercy Medical Center

Patient Experience Comparison

Learn and compare hospital patient experience at Lower Umpqua Hospital District in Reedsport, Oregon and Mercy Medical Center in Roseburg, Oregon

Quality Measure Lower Umpqua Hospital District
600 RANCH ROAD
REEDSPORT, OR
Mercy Medical Center
2700 NW STEWART PARKWAY
ROSEBURG, OR
Summary Star Rating Summary Star Rating
Summary star rating
Not Available Fair
Nurse Communication Rating Nurse Communication Rating
Nurse communication - star rating
Not Available Average
Doctor Communication Rating Doctor Communication Rating
Doctor communication - star rating
Not Available Fair
Staff Responsiveness Rating Staff Responsiveness Rating
Staff responsiveness - star rating
Not Available Fair
Pain Management Rating Pain Management Rating
Pain management - star rating
Not Available Average
Medicication Explanation Rating Medicication Explanation Rating
Communication about medicines - star rating
Not Available Fair
Cleanliness Rating Cleanliness Rating
Cleanliness - star rating
Not Available Fair
Quiet Rooms Rating Quiet Rooms Rating
Quietness - star rating
Not Available Fair
Discharge Information Rating Discharge Information Rating
Discharge information - star rating
Not Available Average
Care Transition Rating Care Transition Rating
Care transition - star rating
Not Available Average
Overall Hospital Rating Overall Hospital Rating
Overall hospital rating - star rating
Not Available Fair
Recommend Hospital Rating Recommend Hospital Rating
Recommend hospital - star rating
Not Available Fair
  View DetailsView Details

The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.