Compare Hospital Patient Experience

North Ottawa Community Health Center vs. Spectrum Health United Memorial - United Campus

Patient Experience Comparison

Learn and compare hospital patient experience at North Ottawa Community Health Center in Grand Haven, Michigan and Spectrum Health United Memorial - United Campus in Greenville, Michigan

Quality Measure	North Ottawa Community Health Center 1309 SHELDON RD GRAND HAVEN, MI	Spectrum Health United Memorial - United Campus 615 S BOWER STREET GREENVILLE, MI
Summary Star Rating Summary Star Rating Summary star rating	Good	Good
Nurse Communication Rating Nurse Communication Rating Nurse communication - star rating	Good	Good
Doctor Communication Rating Doctor Communication Rating Doctor communication - star rating	Good	Good
Staff Responsiveness Rating Staff Responsiveness Rating Staff responsiveness - star rating	Good	Good
Pain Management Rating Pain Management Rating Pain management - star rating	Good	Good
Medicication Explanation Rating Medicication Explanation Rating Communication about medicines - star rating	Average	Average
Cleanliness Rating Cleanliness Rating Cleanliness - star rating	Average	Good
Quiet Rooms Rating Quiet Rooms Rating Quietness - star rating	Good	Average
Discharge Information Rating Discharge Information Rating Discharge information - star rating	Good	Excellent
Care Transition Rating Care Transition Rating Care transition - star rating	Average	Good
Overall Hospital Rating Overall Hospital Rating Overall hospital rating - star rating	Good	Good
Recommend Hospital Rating Recommend Hospital Rating Recommend hospital - star rating	Average	Good
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The Hospital Compare program includes a scheme whereby recently discharged patients are asked to complete a standardized patient survey called the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. The survey asks questions that can help determine the level of care that patients received at the Medicare certified hospital that they were treated in. The information is then published for the general population.