PATIENT EXPERIENCE AT FOSTORIA COMMUNITY HOSPITAL

Critical Access Hospital in Fostoria, OH 44830

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey

FOSTORIA COMMUNITY HOSPITAL
501 Van Buren Street Fostoria, OH 44830
Phone: (419) 435-7734

The patient experience evaluation at Fostoria Community Hospital is based on the HCAHPS Patient Survey which is administered to a random sample of adult inpatients after they have been discharged. The survey is based on a national, standardized survey of 32 questions and includes patient perspectives on care and patient rating items in several key topics:

  • Communication with hospital staff
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of hospital environment
  • Quietness of hospital environment
  • Transition of care

Summary Star Rating

Star Rating Good

The summary star rating combines data from different aspects of the patient’s experience of care to make hospital comparison easier. The summary star rating is includes the following components: nurse communication, doctor communication, responsiveness of hospital staff, pain management, communication about medicines, discharge information and care transition.

Communication with Nurses

As part of the nurse communication survey adult patients recently discharged are asked the following questions about their interactions with the nursing staff. During this hospital stay, how often did nurses treat you with courtesy and respect? During this hospital stay, how often did nurses listen carefully to you?

MeasureHospital AverageHow this Hospital Compares
Nurse Communication Rating Excellent Measure: Nurse Communication Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Nurse communication - star rating

Nurses "always" communicated well89% Measure: Nurses "always" communicated well
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their nurses "Always" communicated well

A higher nurse communication percentage is better.

Nurses "usually" communicated well10% Measure: Nurses "usually" communicated well
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their nurses "Usually" communicated well

Nurses "sometimes" or "never" communicated well1% Measure: Nurses "sometimes" or "never" communicated well
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their nurses "Sometimes" or "Never" communicated well

A lower percentage is better.

Communication with Doctors

As part of the doctor communication survey adult patients recently discharged are asked the following questions about their interactions with doctors. During this hospital stay, how often did doctors treat you with courtesy and respect? During this hospital stay, how often did doctors listen carefully to you? During this hospital stay, how often did doctors explain things in a way you could understand?

MeasureHospital AverageHow this Hospital Compares
Doctor Communication Rating Excellent Measure: Doctor Communication Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Doctor communication - star rating

Doctors "always" communicated well85% Measure: Doctors "always" communicated well
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their doctors "Always" communicated well

A higher doctor communication percentage is better.

Doctors "usually" communicated well14% Measure: Doctors "usually" communicated well
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their doctors "Usually" communicated well

Doctors "sometimes" or "never" communicated well1% Measure: Doctors "sometimes" or "never" communicated well
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their doctors "Sometimes" or "Never" communicated well

A lower percentage is better.

Responsiveness of Hospital Staff

As part of the staff responsiveness survey adult patients recently discharged are asked the following questions. During this hospital stay, did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan? How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? During this hospital stay, how often did nurses explain things in a way you could understand? During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?

MeasureHospital AverageHow this Hospital Compares
Staff Responsiveness Rating Excellent Measure: Staff Responsiveness Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Staff responsiveness - star rating

Patients "always" received help as soon as they wanted81% Measure: Patients "always" received help as soon as they wanted
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that they "Always" received help as soon as they wanted

A higher percentage of staff responsiveness is better.

Patients "usually" received help as soon as they wanted18% Measure: Patients "usually" received help as soon as they wanted
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that they "Usually" received help as soon as they wanted

Patients "sometimes" or "never" received help as soon as they wanted1% Measure: Patients "sometimes" or "never" received help as soon as they wanted
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted

A lower percentage is better.

Pain Management

As part of the patient experience survey adult patients recently discharged are asked the following questions about pain management while in the hospital. During this hospital stay, did you need medicine for pain? During this hospital stay, how often was your pain well controlled? During this hospital stay, how often did the hospital staff do everything they could to help you with your pain?

MeasureHospital AverageHow this Hospital Compares
Pain Management Rating Excellent Measure: Pain Management Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Pain management - star rating

Pain was "always" well controlled79% Measure: Pain was "always" well controlled
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their pain was "Always" well controlled

A higher pain management percentage is better.

Pain was "usually" well controlled18% Measure: Pain was "usually" well controlled
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their pain was "Usually" well controlled

Pain was "sometimes" or "never" well controlled3% Measure: Pain was "sometimes" or "never" well controlled
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their pain was "Sometimes" or "Never" well controlled

A lower percentage is better.

Communication About Medications

As part of the patient experience survey adult patients recently discharged are asked the following questions about their experiences with medications while in the hospital. During this hospital stay, were you given any medicine that you had not taken before? Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?

MeasureHospital AverageHow this Hospital Compares
Medicication Explanation Rating Good Measure: Medicication Explanation Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Communication about medicines - star rating

Staff "always" explained67% Measure: Staff "always" explained
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that staff "Always" explained about medicines before giving it to them

A higher medication explanation percentage is better.

Staff "usually" explained20% Measure: Staff "usually" explained
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that staff "Usually" explained about medicines before giving it to them

Staff "sometimes" or "never" explained13% Measure: Staff "sometimes" or "never" explained
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them

A lower percentage is better.

Cleanliness of Hospital Environment

As part of the patient experience survey adult patients recently discharged are asked the following questions about their experiences with hospital’s physical environment. During this hospital stay, how often were your room and bathroom kept clean?

MeasureHospital AverageHow this Hospital Compares
Cleanliness Rating Good Measure: Cleanliness Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Cleanliness - star rating

Room was "always" clean82% Measure: Room was "always" clean
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their room and bathroom were "Always" clean

A higher cleanliness percentage is better.

Room was "usually" clean15% Measure: Room was "usually" clean
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their room and bathroom were "Usually" clean

Room was "sometimes" or "never" clean3% Measure: Room was "sometimes" or "never" clean
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that their room and bathroom were "Sometimes" or "Never" clean

A lower percentage is better.

Quietness of Hospital Environment

As part of the patient experience survey adult patients recently discharged are asked the following questions about their experiences with hospital’s noise environment. During this hospital stay, how often was the area around your room quiet at night?

MeasureHospital AverageHow this Hospital Compares
Quiet Rooms Rating Excellent Measure: Quiet Rooms Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Quietness - star rating

"Always" quiet at night80% Measure: "Always" quiet at night
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that the area around their room was "Always" quiet at night

A higher percentage of quite rooms is better.

"Usually" quiet at night17% Measure: "Usually" quiet at night
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that the area around their room was "Usually" quiet at night

"Sometimes" or "never" quiet at night3% Measure: "Sometimes" or "never" quiet at night
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night

A lower percentage is better.

Discharge Information

As part of the patient experience survey adult patients recently discharged are asked the following questions about the discharge information they received. During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

MeasureHospital AverageHow this Hospital Compares
Discharge Information Rating Good Measure: Discharge Information Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Discharge information - star rating

Yes, staff "did" give patients this information91% Measure: Yes, staff "did" give patients this information
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that YES, they were given information about what to do during their recovery at home

A higher percentage is better.

No, staff "did not" give patients this information9% Measure: No, staff "did not" give patients this information
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported that NO, they were not given information about what to do during their recovery at home

A lower percentage is better.

Transition of Care Information

As part of the patient experience survey adult patients recently discharged are asked the following question about their experience when they left the hospital. The survey asks patients if the hospital took into account any specific preferences. The survey also asks patients if they had a good understanding of how to take any prescribed medications.

MeasureHospital AverageHow this Hospital Compares
Care Transition Rating Good Measure: Care Transition Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Care transition - star rating

"Strongly Agree" they understood their care when left hospital56% Measure: "Strongly Agree" they understood their care when left hospital
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who "Strongly Agree" they understood their care when they left the hospital

A higher percentage is better.

“Agree” they understood their care when left hospital38% Measure: “Agree” they understood their care when left hospital
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who “Agree” they understood their care when they left the hospital

“Disagree” or “Strongly Disagree” they understood their care when left hospital6% Measure: “Disagree” or “Strongly Disagree” they understood their care when left hospital
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who “Disagree” or “Strongly Disagree” they understood their care when they left the hospital

A lower percentage is better.

Overall Rating of Hospital Experience

The patient experience survey collects information from adult patients who have been recently discharged from the hospital. Patients are asked the following question about their overall inpatient hospital experience on a scale of 0 (worst hospital possible) to 10 (best hospital possible). What number would you use to rate this hospital during your stay?

MeasureHospital AverageHow this Hospital Compares
Overall Hospital Rating Average Measure: Overall Hospital Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Overall hospital rating - star rating

Patients who gave a rating of "9" or "10" (high)74% Measure: Patients who gave a rating of "9" or "10" (high)
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

A higher hospital rating percentage is better.

Patients who gave a rating of "7" or "8" (medium)21% Measure: Patients who gave a rating of "7" or "8" (medium)
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)

Patients who gave a rating of "6" or lower (low)5% Measure: Patients who gave a rating of "6" or lower (low)
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)

A lower percentage is better.

Willingness to Recommend the Hospital

As part of the patient experience survey adult patients recently discharged are asked the following question about their willingness to recommend the hospital. Would you recommend this hospital to your friends and family?

MeasureHospital AverageHow this Hospital Compares
Recommend Hospital Rating Average Measure: Recommend Hospital Rating
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Recommend hospital - star rating

"YES", patients would definitely recommend the hospital69% Measure: "YES", patients would definitely recommend the hospital
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported YES, they would definitely recommend the hospital

A higher hospital recommendation percentage is better.

"YES", patients would probably recommend the hospital29% Measure: "YES", patients would probably recommend the hospital
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported YES, they would probably recommend the hospital

"NO", patients would not recommend the hospital2% Measure: "NO", patients would not recommend the hospital
This measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015

Patients who reported NO, they would probably not or definitely not recommend the hospital

A lower percentage is better.