Acute Care Hospital in Saginaw, MI 48603

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey

3340 Hospital Road Saginaw, MI 48603
Phone: (989) 790-7888

The patient experience evaluation at Healthsource Saginaw is based on the HCAHPS Patient Survey which is administered to a random sample of adult inpatients after they have been discharged. The survey is based on a national, standardized survey of 32 questions and includes patient perspectives on care and patient rating items in several key topics:

  • Communication with hospital staff
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of hospital environment
  • Quietness of hospital environment
  • Transition of care

Summary Star Rating

Star Rating

The summary star rating combines data from different aspects of the patient’s experience of care to make hospital comparison easier. The summary star rating is includes the following components: nurse communication, doctor communication, responsiveness of hospital staff, pain management, communication about medicines, discharge information and care transition.

  • [1] The number of cases/patients is too few to report.
  • [5] Results are not available for this reporting period.