PERFORMANCE AT NORTH METRO MEDICAL CENTER

Acute Care Hospital in Jacksonville, AR 72076

Performance: Timely and Effective Care - Process of Care Measures

NORTH METRO MEDICAL CENTER
1400 Braden Street Jacksonville, AR 72076
Phone: (501) 985-7000

The measures of timely and effective care at North Metro Medical Center show how rapidly patients received recommended treatments known to get the best results for certain medical conditions. The timely and effective care measures (also known as “process of care” measures) indicate the percentage of patients who received timely treatments for common conditions, serious medical conditions or surgical procedures. These quality measures only apply to patients for whom the recommended treatment would be appropriate.

The data and graphs below compare applicable quality measures with state and national averages. Notice that small differences between different hospitals wont necessary indicate a material difference in the real world.

Emergency Department Care

The emergency department quality measures comprise sample data of all hospitalized inpatients, regardless of diagnosis or clinical condition. The waiting times at different hospitals varies depending on the number of factors including: number of patients seen, staffing levels, hospital efficiency, admitting procedures and the availability of beds for admitted patients.

Measure	Hospital Average	How this Hospital Compares
ER Waiting Time	38 minutes Measure: ER Waiting Time This emergency department measure is based on a sample size of 376. Sample data was collected between 04/01/2014 and 03/31/2015	Average wait time patients spent in the emergency room before being seen by a doctor. A lower waiting time is better.
Discharge Time	2 hours 11 minutes Measure: Discharge Time This emergency department measure is based on a sample size of 298. Sample data was collected between 04/01/2014 and 03/31/2015	Average time discharged patients spent in the emergency room before being sent home. A lower discharge time is better.
Time Before Admission	4 hours 7 minutes Measure: Time Before Admission This emergency department measure is based on a sample size of 454. Sample data was collected between 04/01/2014 and 03/31/2015	Average time spent in the emergency room before patients were admitted to the hospital. ^[2] A lower time before admission is better.
Transfer Time	40 minutes Measure: Transfer Time This emergency department measure is based on a sample size of 437. Sample data was collected between 04/01/2014 and 03/31/2015	Average time patients spent in the emergency room, after the doctor admitted them as an inpatient before being taken to their room. ^[2] A lower transfer time is better.
Broken Bones	1 hour 12 minutes Measure: Broken Bones This emergency department measure is based on a sample size of 86. Sample data was collected between 04/01/2014 and 03/31/2015	Average time patients spent in the emergency room with broken bones before they received pain medication.
Left Without Being Seen	3% Measure: Left Without Being Seen This emergency department measure is based on a sample size of 15538. Sample data was collected between 01/01/2013 and 12/31/2013	Percentage of emergency room patients who leave without being seen by a doctor. A lower percentage is better.
ER Volume	Low (0 - 19,999 patients annually) Measure: ER Volume Sample data was collected between 01/01/2013 and 12/31/2013	The Emergency Department Volume (EDV) measure is based on the volume of patients seen per year and is provided by the hospital for the Outpatient Quality Reporting Program. Very High: values greater than 60,000 patients per year. High: values ranging from 40,000 to 59,999 patients per year. Medium: values ranging from 20,000 to 39,999 patients per year. Low: Values below 19,999 patients per year.

Heart Attack Care

The heart attack quality measures show how often or how quickly hospitals follow the best practices for the treatment of heart attacks which scientific evidence suggests might get the best results for people with certain common heart conditions.

Measure	Hospital Average	How this Hospital Compares
Time to ECG	12 minutes Measure: Time to ECG This heart attack or chest pain measure is based on a sample size of 20. Sample data was collected between 04/01/2014 and 03/31/2015	Average time from ER arrival to ECG for patients with chest pain or possible heart attack. A lower time to ECG is better.
Aspirin at Arrival	96% Measure: Aspirin at Arrival This heart attack or chest pain measure is based on a sample size of 23. Sample data was collected between 04/01/2014 and 03/31/2015	Percentage of patients with chest pain or possible heart attack who received aspirin within 24 hours of arrival or before being transferred out of the emergency department. A higher percentage is better.

Heart Failure Care

The adequate treatment for heart failure patients depends on the area of heart affected. The "evaluation of the left ventricular systolic function" is a test that helps health providers determine whether the left side of the heart is pumping properly.

Measure	Hospital Average	How this Hospital Compares
Evaluation of Left Ventricular Function	100% Measure: Evaluation of Left Ventricular Function This heart failure measure is based on a sample size of 37. Sample data was collected between 04/01/2014 and 03/31/2015	Heart failure patients given an evaluation of Left Ventricular Systolic (LVS) function. This evaluation can tell your doctor whether the left side of your heart is pumping properly. A higher percentage of LVS evaluation is better.

Pneumonia Care

Pneumonia is a lung infection that might be by caused by a bacteria or a virus. If the cause of pneumonia is bacterial, hospitals will treat the infection with the appropriate antibiotics.

Measure	Hospital Average	How this Hospital Compares
Pneumonia Patients given Antibiotic(s)	16% Measure: Pneumonia Patients given Antibiotic(s) This pneumonia measure is based on a sample size of 25. Sample data was collected between 04/01/2014 and 03/31/2015	Percentage of patients with pneumonia who received an initial antibiotic regimen during the first 24 hours consistent with current guidelines. A higher percentage is better.

Preventive Care

Hospitals play a key role in promoting and educating patients about preventive services like immunizations, screenings, treatment, and lifestyle changes the preventive care measures shows how well hospitals are providing preventive services in their communities.

Measure	Hospital Average	How this Hospital Compares
Patients Flu Immunization	100% Measure: Patients Flu Immunization This preventive care measure is based on a sample size of 251. Sample data was collected between 10/01/2014 and 03/31/2015	Percentage of patients assessed and given influenza vaccination. ^[2] A higher percentage of vaccinated patients is better.
Healthcare Workers Flu Immunization	86% Measure: Healthcare Workers Flu Immunization This preventive care measure is based on a sample size of 422. Sample data was collected between 10/01/2014 and 03/31/2015	Healthcare workers given influenza vaccination. A higher percentage of vaccinated workers is better.

Blood Clot Care

The blood clot care quality measures show how well hospitals provide the recommended treatments that might prevent or treat blood clots.

Measure	Hospital Average	How this Hospital Compares
Treatment to Prevent Blood Clots	75% Measure: Treatment to Prevent Blood Clots This blood clot prevention and treatment measure is based on a sample size of 113. Sample data was collected between 04/01/2014 and 03/31/2015	Percentage of patients who got treatment to prevent blood clots on the day of or day after hospital admission or surgery. ^[2] A higher percentage is better.
ICU Treatment to Prevent Blood Clots	68% Measure: ICU Treatment to Prevent Blood Clots This blood clot prevention and treatment measure is based on a sample size of 63. Sample data was collected between 04/01/2014 and 03/31/2015	Percentage of patients who got treatment to prevent blood clots on the day of or day after being admitted to the intensive care unit (ICU). ^[2] A higher percentage is better.

Footnotes:

[2] Data submitted were based on a sample of cases/patients.