PATIENT EXPERIENCE AT PAGOSA SPRINGS MEDICAL CENTER
Critical Access Hospital in Pagosa Springs, CO 81147
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey
PAGOSA SPRINGS MEDICAL CENTER
95 South Pagosa Boulevard Pagosa Springs, CO 81147
Phone: (970) 731-3700
The patient experience evaluation at Pagosa Springs Medical Center is based on the HCAHPS Patient Survey which is administered to a random sample of adult inpatients after they have been discharged. The survey is based on a national, standardized survey of 32 questions and includes patient perspectives on care and patient rating items in several key topics:
- Communication with hospital staff
- Responsiveness of hospital staff
- Pain management
- Communication about medicines
- Discharge information
- Cleanliness of hospital environment
- Quietness of hospital environment
- Transition of care
Summary Star Rating
The summary star rating combines data from different aspects of the patient’s experience of care to make hospital comparison easier. The summary star rating is includes the following components: nurse communication, doctor communication, responsiveness of hospital staff, pain management, communication about medicines, discharge information and care transition.
- [5] Results are not available for this reporting period.