PATIENT EXPERIENCE AT PALO ALTO VA MEDICAL CENTER
Acute Care - Veterans Administration in Palo Alto, CA 94304
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey
PALO ALTO VA MEDICAL CENTER
3801 Miranda Avenue Palo Alto, CA 94304
Phone: (650) 858-3939
The patient experience evaluation at Palo Alto Va Medical Center is based on the HCAHPS Patient Survey which is administered to a random sample of adult inpatients after they have been discharged. The survey is based on a national, standardized survey of 32 questions and includes patient perspectives on care and patient rating items in several key topics:
- Communication with hospital staff
- Responsiveness of hospital staff
- Pain management
- Communication about medicines
- Discharge information
- Cleanliness of hospital environment
- Quietness of hospital environment
- Transition of care
Summary Star Rating
The summary star rating combines data from different aspects of the patient’s experience of care to make hospital comparison easier. The summary star rating is includes the following components: nurse communication, doctor communication, responsiveness of hospital staff, pain management, communication about medicines, discharge information and care transition.