PATIENT EXPERIENCE AT VA CENTRAL ALABAMA HEALTHCARE SYSTEM - MONTGOMERY

Acute Care - Veterans Administration in Montgomery, AL 36109

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey

VA CENTRAL ALABAMA HEALTHCARE SYSTEM - MONTGOMERY
215 Perry Hill Road Montgomery, AL 36109
Phone: (334) 260-4100

The patient experience evaluation at Va Central Alabama Healthcare System - Montgomery is based on the HCAHPS Patient Survey which is administered to a random sample of adult inpatients after they have been discharged. The survey is based on a national, standardized survey of 32 questions and includes patient perspectives on care and patient rating items in several key topics:

  • Communication with hospital staff
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of hospital environment
  • Quietness of hospital environment
  • Transition of care

Summary Star Rating

Star Rating

The summary star rating combines data from different aspects of the patient’s experience of care to make hospital comparison easier. The summary star rating is includes the following components: nurse communication, doctor communication, responsiveness of hospital staff, pain management, communication about medicines, discharge information and care transition.