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MERCY MEDICAL CENTER

Acute Care Hospital in Springfield, MA 01104

MERCY MEDICAL CENTER PROFILE

Mercy Medical Center is an acute care hospital located in Springfield, MA 01104 that serves the Hampden county area. This facility is a private non-profit hospital with emergency services.

MERCY MEDICAL CENTER

271 Carew Street
Springfield, MA 01104
Phone: (413) 748-9000
Website
Get Directions

Patient Survey Summary Rating Summary Star Rating
The summary star rating combines data from different aspects of the patient’s experience of care to make hospital comparison easier.
Average

ABOUT THIS PROVIDER

Hospital Type: Acute Care Hospitals What's an acute care hospital?
An acute care hospital provides inpatient medical care, services related for surgery and medical services for short-term illnesses, acute medical conditions or injuries.
Hospital Owner: Voluntary Non-profit - Private

Electronic Lab Results: Yes Able to receive lab results electronically
The provider has the ability of receiving laboratory results through a certified Electronic Health Record (EHR) system as discrete searchable data.
Electronically Track Patients Visits: Yes Able to track patients’ lab results, tests, and referrals electronically between visits
The provider is capable of tracking lab tests, diagnostic studies, or patient referrals through a certified Electronic Health Record (EHR) system.
Outpatient Safe Surgery Checklist: Yes Safe surgery checklist use (outpatient)
This hospital follows a safe surgery checklist based on accepted standards of practice. Safe surgery checklists include three critical perioperative periods: 1) The period before the administration of anesthesia; 2) The period before surgical skin incision; and 3) The period of closure of incision and before the patient leaving the operating room for outpatient surgical procedures.
Nursing Care Registry: Yes Nursing care registry
The provider participates in the nursing care registry. This registry collects and analyzes information on nursing care topics, conditions, or procedures.
Inpatient Safe Surgery Checklist: Yes Safe surgery checklist use (inpatient)
This hospital follows a safe surgery checklist based on accepted standards of practice. Safe surgery checklists include three critical perioperative periods: 1) The period before the administration of anesthesia; 2) The period before surgical skin incision; and 3) The period of closure of incision and before the patient leaving the operating room for inpatient surgical procedures.

Emergency Services: Yes Emergency Department
This hospital provides emergency services which might include acute medical care or trauma care.
PATIENT EXPERIENCE SUMMARY

The hospital patient survey at Mercy Medical Center is administered to a random sample of adult inpatients after discharge. The following are the results of some the survey’s five-star quality ratings.

Doctor Communication: Average

Quiet Rooms: Fair

Cleanliness: Average

Pain Management: Average

Discharge Information: Good

Patients Recommend this Hospital: Good

EMERGENCY ROOM WAIT TIMES

These performance measures at Mercy Medical Center show how rapidly emergency departments give recommended treatments known to get the best results for patients with certain common conditions. This information could help patients compare which hospitals provide the right care at the right time.

ER Wait Time: 47 minutes before being seen by a doctor.

Discharge Time: 2 hours 13 minutes before being sent home.

Time Before Admission: 5 hours 27 minutes before being admitted to hospital.

Transfer Time: 3 hours 5 minutes admitted before being taken to room.

Broken Bones: 41 minutes before receiving pain meds.

HOSPITAL HIGHLIGHTS

We have identified the following individual quality measures where Mercy Medical Center has better average ratings than other hospitals in Massachusetts or where the hospital is performing better compared to national averages or benchmarks.

NEARBY HOSPITALS

The following providers were found within a 30 mile range from this location.
Hospital Name Address Emergency Services Distance
BAYSTATE MEDICAL CENTER759 Chestnut Street
Springfield, MA 01199		Yes0.66 miCompare
HOLYOKE MEDICAL CENTER575 Beech Street
Holyoke, MA 01040		Yes6.12 miCompare
NOBLE HOSPITAL115 West Silver Street
Westfield, MA 01085		Yes8.52 miCompare
BAYSTATE WING HOSPITAL AND MEDICAL CENTERS40 Wright Street
Palmer, MA 01069		Yes13.46 miCompare
JOHNSON MEMORIAL HOSPITAL201 Chestnut Hill Rd
Stafford Springs, CT 06076		Yes14.09 miCompare
COOLEY DICKINSON HOSPITAL INC,THE30 Locust Street
Northampton, MA 01060		Yes15.16 miCompare
NORTHAMPTON VA MEDICAL CENTER421 N Main St
Leeds, MA 01053		No16.8 miCompare
ROCKVILLE GENERAL HOSPITAL31 Union St
Rockville, CT 06066		Yes18.68 miCompare
BAYSTATE MARY LANE HOSPITAL85 South Street
Ware, MA 01082		Yes20.44 miCompare
HEBREW HOME AND HOSPITAL INC1 Abrahms Boulevard
West Hartford, CT 06117		No22.7 miCompare
MANCHESTER MEMORIAL HOSPITAL71 Haynes St
Manchester, CT 06040		Yes23.28 miCompare
ST FRANCIS HOSPITAL & MEDICAL CENTER114 Woodland Street
Hartford, CT 06105		Yes24.11 miCompare

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